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master's thesis
Iskustvo govora mržnje zbog pripadnosti profesiji socijalnih radnika
2023. urn:nbn:hr:132:930231
Skoko, Gabriela
Josip Juraj Strossmayer University of Osijek
Faculty of Law Osijek
Chair of Labour and Social Security Law Sciences and Social Work

Cite this document

Skoko, G. (2023). Iskustvo govora mržnje zbog pripadnosti profesiji socijalnih radnika (Master's thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:132:930231

Skoko, Gabriela. "Iskustvo govora mržnje zbog pripadnosti profesiji socijalnih radnika." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, 2023. https://urn.nsk.hr/urn:nbn:hr:132:930231

Skoko, Gabriela. "Iskustvo govora mržnje zbog pripadnosti profesiji socijalnih radnika." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, 2023. https://urn.nsk.hr/urn:nbn:hr:132:930231

Skoko, G. (2023). 'Iskustvo govora mržnje zbog pripadnosti profesiji socijalnih radnika', Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, accessed 07 April 2025, https://urn.nsk.hr/urn:nbn:hr:132:930231

Skoko G. Iskustvo govora mržnje zbog pripadnosti profesiji socijalnih radnika [Master's thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek; 2023 [cited 2025 April 07] Available at: https://urn.nsk.hr/urn:nbn:hr:132:930231

G. Skoko, "Iskustvo govora mržnje zbog pripadnosti profesiji socijalnih radnika", Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, Osijek, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:132:930231

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Metadata
TitleIskustvo govora mržnje zbog pripadnosti profesiji socijalnih radnika
Title (english)Experience of hate speech in the social work profession
AuthorGabriela Skoko
MentorDaniela Šincek (mentor)
Committee memberSilvija Ručević (predsjednik povjerenstva)
Committee memberDinka Caha (član povjerenstva)
Committee memberDaniela Šincek (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Law Osijek
(Chair of Labour and Social Security Law Sciences and Social Work)
Osijek
Defense date and country2023-09-08, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Social Activities
Abstract
Cilj provedenog istraživanja bio je utvrditi u kojim okolnostima i s kojim oblicima govora mržnje se socijalni radnici najčešće susreću, kako iskustvo govora mržnje utječe na socijalne radnike i njihovo obavljanje posla te kako se socijalni radnici nose s potencijalnim negativnim posljedicama iskustva govora mržnje.. Za potrebe kvalitativnog dijela istraživanja korišten je namjerni uzorak. Sudionici istraživanja bili su socijalni radnici muškog i ženskog spola, u dobi od 23 do 65 godina s minimalno 6 mjeseci radnog staža u struci. U istraživanju je sudjelovalo 10 socijalnih radnika, od čega su 3 osobe muškog spola i sedam osoba ženskog spola. Za potrebe istraživanja korišten je polustrukturirani intervju kako bi se ispitala tri glavna istraživačka pitanja. Rezultati tematske analize dobivenih podataka pokazali su da okolnosti u kojima se socijalni radnici najčešće susreću s govorom mržnje obuhvaćaju najčešće rad s nezadovoljnim korisnicima i/ili korisnicima u otporu te konzumiranje medijskog sadržaja i društvenih mreža. Govor mržnje doživljavaju u direktnom kontaktu s počiniteljima što najčešće obuhvaća vrijeđanje, prijetnje i odobravanje nasilnih činova prema socijalnim radnicima, dok govor mržnje koji susreću u medijima obuhvaća komentare ispod online novinskih članaka, grupe na društvenim mrežama koje ciljano šire govor mržnje prema socijalnim radnicima, a nerijetko doživljavaju i širenje lažnih informacija i klevetu. Iskustvo govora mržnje ostavlja emocionalne, tjelesne i bihevioralne posljedice na socijalne radnike te utječe i na njihovo obavljanje posla. Kako bi se nosili s negativnim posljedicama iskustva govora mržnje, sudionici istraživanja koriste vještine, tehnike samopomoći i aktivnosti slobodnog vremena, a najčešće navode bavljenje hobijem i provođenje vremena s obitelji. Sudionici istraživanja navode kako ponekad osjete potrebu potražiti i stručni oblik pomoći, ali osim povremeno dostupne supervizije, takav oblik pomoći im je nedostupan radi financijskih ograničenja.
Abstract (english)
The aim of the conducted research was to determine under what circumstances and with what forms of hate speech social workers most often encounter, how the experience of hate speech affects social workers and their performance at work, and how social workers cope with the potential negative consequences of the experience of hate speech. For the purposes of the qualitative part of the research, a purposive sample was used. The research participants were male and female social workers, aged 23 to 65, with a minimum of 6 months of professional experience. 10 social workers participated in the research, of which 3 were male and 7 were female. For research purposes, a semi-structured interview was used to examine three main research questions. The results of the thematic analysis of the obtained data showed that the circumstances in which social workers most often encounter hate speech include working with dissatisfied clients and/or clients in resistance, also when consuming media content and social networks. They experience hate speech in direct contact with the perpetrators, which most often includes insults, threats and approval of violent acts against social workers. Hate speech they encounter online includes comments under online newspaper articles, groups/pages on social networks that spread hate speech against social workers in a targeted manner, and often experience the spread of false information and defamation. The experience of hate speech leaves emotional, physical and behavioral consequences for social workers and affects their work performance. In order to cope with the negative consequences of the experience of hate speech, the research participants use skills, self-help techniques and leisure activities, most often they mention hobbies and spending time with family. Research participants state that they sometimes feel the need to seek professional help, but apart from occasionally available supervision, such help is unavailable to them due to financial limitations.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:132:930231
Study programmeTitle: Graduate Study Programme of Social Work
Study programme type: university
Study level: graduate
Academic / professional title: sveučilišni/a magistar/magistra socijalnog rada (sveučilišni/a magistar/magistra socijalnog rada)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2024-01-22 12:58:07