The concept of state administration is an integral part of the extended concept of public administration, which in its meaning actually includes public services, state administration and local and regional self-government, and which have a common goal, which is to satisfy general interests and public needs. In order to satisfactorily meet these goals, the City of Virovitica, as a unit of local self-government, has the task of providing citizens with its services in the simplest possible way. Digital public administration is a concept that public administration focuses on with the aim of more responsible, efficient and faster access to services. The appropriate legislative framework for digitalization of public administration, i.e. electronic public administration at the national level and at the EU level is a very key segment in defining the concepts and the way of functioning of the new and modern public administration. It is important to note that the emergence of the coronavirus accelerated the digitization processes of public administration in the Republic of Croatia, and this was precisely the basis for the development and provision of digital services. In this paper I analyse the process of digitization of public administration on the example of the City of Virovitica, through which the system for retrieving data of income records and receipts owned by the Tax Administration (the "EDIP" program), then the system of electronic access to data from state registries (e- Matice), the system of digital office operations (e-Uredsko) and finally I will process the "Evidencija OIB" which allows viewing the records of personal identification numbers and their details.