The paper deals with the development and state of electronic governance in the Republic of Croatia with special emphasis on e-services, e-citizens in the field of social welfare services. From the very beginning of the development of the public administration until the paradigm changes in relations between citizens and the public administration, the significance of new relations within the e-administration in analysed. The importance of the role of citizens as service users in the development of e-governance and electronic services for the provision of e-services is analysed as well. It also explains the importance of electronic public administration as a tool for more economical, efficient and transparent work of the administration and how e-administration has developed so far in the Republic of Croatia, and for this purpose a series of strategies aimed at providing better and better quality services and creating partnership relations with citizens have been analysed. As a major step forward in the progress of electronic administration in the Republic of Croatia an electronic e-citizen system has been developed with the aim of simplifying and facilitating communication with users of public services. Parallel to the development of e-citizens, systems for identification, authentication and systems for easier access to information of public administration bodies are connected. As one of the most recent updated areas of service provision, the functioning of the SocSkbr platform for providing social welfare services was analysed and explained.