The topic of this paper is mediation as a legal (and just) way of protecting human rights. In this context, after a historical review and definition of the term “mediation”, the practice by individual Member States of the European Union was analyzed. In addition to the most common models used in the European Union, special emphasis is placed on Italy because it has stood out with the largest number of mediations in Europe. Furthermore, the following is an overview of legal regulations in Croatia, which implies a more detailed review of the Mediation Act and special laws which are prescribing mandatory mediation (such as the Civil Procedure Act, the Family Act and the Labor Act). The paper contains statistical data on the number of cases of such conciliations, results and success rates over a five-year period from 2014. to 2018. The benefits of mediation for participants will be revealed. In addition to the role of mediators in the protection of fundamental rights, the role of national human rights institutions (ombudsman, quasi-judicial and equality bodies) as well as mediation institutions are also important. In Croatia, the Anti-Discrimination Act allows the ombudsman to conduct mediations. Numerous examples of successful and efficient processes are given, and most of them concern discrimination in the areas of work. In Europe, a discriminated worker achieved her justice with an apology from her employer, and in Croatia, mediation by the ombudswoman successfully resolved a worker's complaint about a violation of rights at the workplace. This paper was written in the hope that it would contribute to the popularization of mediation and the humanization of justice.