It's without a doubt that nowadays, one strives to availability of public administration to all natural and juridical persons and to creation of institute of all-in-one place, especially in conditions of information technology development and information of public administration. Informatization and automatization of records management is linked to modern society as its constituent part. Consequently, evolution of technology also requires a new set of rules. When searching for employment today, one seeks to satisfy its higher needs, to prove its worth and usefulness through work, to participate in work management and to thrive and improve. Information technology links to a change of business golas, with a special focus on e-offices, such as digital and mobile office and virtual office. With the development of Information and communication technology, records management improved considerably, especially when it comes to internetization, Standard electronic office business project and E-citizen system. For example, the longterm use of user-friendly telefax has been replaced with documents being photographed with smartphones and sent through e-mails as an attachment. There is no need to be afraid of modern technologies, it should be only properly assessed if and when the use of technology brings something new and improved. Automatization is also useful but one should always be careful and estimate does this bring advantage in management. There are still some instances where using paper documents is easier than using the electronic ones, and this is the reason why we strive for improvement and optimization, using all the technological advantages that we have today. In any case, the main goal is not only to facilitate the workflow of professional workers but also the communication and service to end users.