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graduate thesis
Pružanje elektroničkih usluga u RH s posebnim naglaskom na mirovinsko osiguranje i Poreznu upravu
2024. urn:nbn:hr:132:902399
Mustapić, Damir
Josip Juraj Strossmayer University of Osijek
Faculty of Law Osijek
Chair of International Law, Legal Theory Science, Methodology and Physical and Health Education

Cite this document

Mustapić, D. (2024). Pružanje elektroničkih usluga u RH s posebnim naglaskom na mirovinsko osiguranje i Poreznu upravu (Graduate thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:132:902399

Mustapić, Damir. "Pružanje elektroničkih usluga u RH s posebnim naglaskom na mirovinsko osiguranje i Poreznu upravu." Graduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, 2024. https://urn.nsk.hr/urn:nbn:hr:132:902399

Mustapić, Damir. "Pružanje elektroničkih usluga u RH s posebnim naglaskom na mirovinsko osiguranje i Poreznu upravu." Graduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, 2024. https://urn.nsk.hr/urn:nbn:hr:132:902399

Mustapić, D. (2024). 'Pružanje elektroničkih usluga u RH s posebnim naglaskom na mirovinsko osiguranje i Poreznu upravu', Graduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, accessed 22 February 2025, https://urn.nsk.hr/urn:nbn:hr:132:902399

Mustapić D. Pružanje elektroničkih usluga u RH s posebnim naglaskom na mirovinsko osiguranje i Poreznu upravu [Graduate thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek; 2024 [cited 2025 February 22] Available at: https://urn.nsk.hr/urn:nbn:hr:132:902399

D. Mustapić, "Pružanje elektroničkih usluga u RH s posebnim naglaskom na mirovinsko osiguranje i Poreznu upravu", Graduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, Osijek, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:132:902399

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Metadata
TitlePružanje elektroničkih usluga u RH s posebnim naglaskom na mirovinsko osiguranje i Poreznu upravu
Title (english)Provision of Electronic Services in the Republic of Croatia with a Special Focus on Pension Insurance and Tax Administration
AuthorDamir Mustapić
MentorIvana Tucak (mentor)
Committee memberAleksandra Vasilj (predsjednik povjerenstva)
Committee memberBiljana Činčurak Erceg (član povjerenstva)
Committee memberIvana Tucak (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Law Osijek
(Chair of International Law, Legal Theory Science, Methodology and Physical and Health Education)
Osijek
Defense date and country2024-12-18, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Law
Administrative Law and Administration
Abstract
Ovaj završni rad analizira pružanje elektroničkih usluga u Republici Hrvatskoj s posebnim naglaskom na sustav mirovinskog osiguranja i Poreznu upravu. Fokus je na razvoju, implementaciji i učinkovitosti e-usluga u ovim sektorima, te njihovom utjecaju na poboljšanje transparentnosti, pristupačnosti i učinkovitosti javne uprave. U radu se razmatraju ključni elementi pružanja elektroničkih usluga, zakonski okvir koji ih regulira, te izazovi s kojima se susreću korisnici i nadležna tijela tijekom procesa digitalizacije. Posebna pažnja posvećena je sustavu mirovinskog osiguranja i Poreznoj upravi, zbog njihove važnosti za građane i državni ekonomski sustav. Kroz usporedbu s međunarodnim standardima i praksama, rad donosi uvid u mogućnosti za daljnja unaprjeđenja digitalizacije javnih usluga, uz naglasak na potrebu kontinuirane inovacije kako bi usluge bile korisnički orijentirane, sigurne i učinkovite.
Abstract (english)
This final thesis analyzes the provision of electronic services in the Republic of Croatia, with a special focus on the pension insurance system and the Tax Administration. The emphasis is on the development, implementation, and efficiency of e-services in these sectors, and their impact on improving the transparency, accessibility, and effectiveness of public administration. The paper examines key elements of electronic service delivery, the legal framework regulating these services, and the challenges faced by users and public authorities during the digitalization process. Special attention is given to the pension insurance system and the Tax Administration due to their importance to citizens and the state’s economic system. By comparing Croatian practices with international standards, the thesis provides insight into opportunities for further improvements in the digitalization of public services, highlighting the need for continuous innovation to ensure services remain user-friendly, secure, and efficient.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:132:902399
Study programmeTitle: Public Administration
Study programme type: professional
Study level: graduate
Academic / professional title: magistar/magistra javne uprave (magistar/magistra javne uprave)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2025-02-18 16:43:18