The goal of this research was to examine the experiences and satisfaction with the professional support provided to victims of domestic violence. Additionally, the research aimed to gain insight into the perception of individuals who have experienced domestic violence regarding the adequacy of the provided service and to identify factors contributing to the enhancement of service quality. The participants in this study were female individuals who are currently residing in or have previously utilized accommodation services at a shelter for victims of domestic violence. For the purpose of this study, interviews were conducted with 16 participants who were users of shelter services in the areas of Osijek, Zagreb, Rijeka, Bjelovar, Split, and Vukovar. A qualitative methodological approach was used in the research, and the collected data were analyzed using thematic analysis. This research presents the position of victims of domestic violence within the Croatian legal system, with participants sharing their personal experiences regarding the provided service. Participants highlight support, a sense of safety, peace, and freedom as key advantages of staying in a shelter. According to the research results, participants expressed satisfaction with the provided service but also encountered difficulties related to insufficient understanding from workers, inadequate financial support, and inadequately organized child care, which affects their ability to enter the job market. Based on the results of the research, guidelines for further work have been proposed to contribute to the development of the support system for victims of domestic violence. Accordingly, it is important to emphasize the need for the development of intersectoral cooperation, ensuring greater financial support, assistance in child care, and improving the accommodation capacities of shelters, with the aim of enhancing the quality of the relationship between shelter users.