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master's thesis
Zaštita potrošača i izvansudsko rješavanje sporova
2022. urn:nbn:hr:132:477488
Džebić, Ana
Josip Juraj Strossmayer University of Osijek
Faculty of Law Osijek
Chair of Civil Law and Civil Procedure Law

Cite this document

Džebić, A. (2022). Zaštita potrošača i izvansudsko rješavanje sporova (Master's thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:132:477488

Džebić, Ana. "Zaštita potrošača i izvansudsko rješavanje sporova." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, 2022. https://urn.nsk.hr/urn:nbn:hr:132:477488

Džebić, Ana. "Zaštita potrošača i izvansudsko rješavanje sporova." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, 2022. https://urn.nsk.hr/urn:nbn:hr:132:477488

Džebić, A. (2022). 'Zaštita potrošača i izvansudsko rješavanje sporova', Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, accessed 29 November 2024, https://urn.nsk.hr/urn:nbn:hr:132:477488

Džebić A. Zaštita potrošača i izvansudsko rješavanje sporova [Master's thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek; 2022 [cited 2024 November 29] Available at: https://urn.nsk.hr/urn:nbn:hr:132:477488

A. Džebić, "Zaštita potrošača i izvansudsko rješavanje sporova", Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Law Osijek, Osijek, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:132:477488

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Metadata
TitleZaštita potrošača i izvansudsko rješavanje sporova
Title (english)Consumer Protection and Alternative Dispute Resolution
AuthorAna Džebić
MentorPaula Poretti (mentor)
Committee memberDunja Duić (predsjednik povjerenstva)
Committee memberAnte Novokmet (član povjerenstva)
Committee memberPaula Poretti (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Law Osijek
(Chair of Civil Law and Civil Procedure Law)
Osijek
Defense date and country2022-12-12, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Law
Civil Law and Civil Procedural Law
Abstract
Zaštita potrošača je pravno područje koje štiti interese potrošača prilikom kupovine. Svaki potrošač ima svoja temeljna prava, a to su; pravo na visoku razinu zaštite zdravlja i sigurnosti, pravo na obaviještenost, pravo na jednostran raskid ugovora, pravo na zaštitu od nepoštenih ugovornih odredbi, pravo na sukladnost kupljene robe sa ugovorom, pravo na zaštitu od nepoštene poslovne prakse i pravo na učinkovitu pravnu zaštitu. Ukoliko potrošač želi pokrenuti potrošački spor u vezi nekog područja iz zaštite potrošača kojeg prodavač nije poštivao, on to može učiniti i alternativnim, odnosno izvansudskim, putem kako bi izbjegao visoke troškove i kompleksnost postupka. Tema ovog rada je zaštita potrošača i izvansudsko rješavanje sporova. Naglasak na ovu temu stavlja se zbog važnosti zaštite potrošača i zadovoljstva potrošača kupoprodajom.
Abstract (english)
Consumer protection is a legal area that protects the interests of consumers when shopping. Every consumer has their fundamental rights, and these are; the right to a high level of health and safety protection, the right to information, the right to unilateral termination of the contract, the right to protection against unfair contract terms, the right to conformity of purchased goods to the contract, the right to protection against unfair commercial practices and the right to effective legal protection. If the consumer wants to initiate a consumer dispute in an area of consumer protection that the seller did not respect, he can do so in an alternative, or out of court, way to avoid high costs and complexity of the procedure. The topic of this paper is consumer protection and out-of-court dispute resolution. Emphasis on this topic is placed due to the importance of consumer protection and consumer satisfaction with sales.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:132:477488
Study programmeTitle: Law
Study programme type: university
Study level: integrated undergraduate and graduate
Academic / professional title: magistar/magistra prava (magistar/magistra prava)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2023-02-21 12:36:25